Check out the stream about BatMUD by Massively.com:
http://www.bat.org/u/LSL
I found it an excellent view on how a newbie sees our game.
Actually, one of the methods for testing a user interface is
to video a person using it and telling him think out loud.
Anyways, every wiz should take a look at the video and start
correcting the stuff the guy found confusing.

Especially:
- The map window should be defaulted to a monospace font!
- The very first thing Azalea should say how quests work in BatMUD.
- ANSI colour term

...and every other thing he pointed out.
He also talked about an article he was going to write
about the game, anyone found it yet?