Dear Fast Food Workers of America... Your job sucks. This is coming from somebody with 3 years of McHell under his belt...two years as crew and one as management(fast-track to salary!), and another year of managing a Dominos. So I repeat, your job sucks...hard. Youre under-payed, over-worked,and under-appreciated. Only your grandmother is remotely impressed that you have a job slinging burgers. Lets not forget the customers, the single worst thing about your minimum wage hellhole. Theyre loud, stupid, rude, and have children that are even worse. They let their kids become destructive tornados, little tazmanian devils that sling ketchup and barbeque sauce. Customers piss all over the bathroom(men), or leave shreds of toilet paper and tampon bits all over the place(women), and BOTH sexes are guilty of plugging the toilets with their massive turds. They lack compassion and understanding. Theyre the assholes that make what would otherwise be a mildly annoying job into a migraine. I could go on and on with pages of horrible customer stories, but were not here to talk about them. No child, were here to talk about you. You, who gets paid to eat shit and like it, are failing miserably, and its going to come back to haunt you. It all comes down to a couple of really simple principals. Youre grandpa, maybe even your dad will understand what Im talking about here. Taking pride in your work is one, and DOING WHAT YOURE PAID TO FUCKING DO is the other. Taking pride in your work is a tough one. The key isnt to try to take pride in your position or your place of employment, because as weve already discussed, your job sucks. Its about taking pride in the fact that regardless of the situation, that you do solid work. That you can be depended on. Its thinking Damn Im good! after you work through the rush. Thats pride in your ability to work, and it makes shit jobs much easier to tolerate. Learn it now, and it will stick with you through the years. That brings you to the second point, DOING WHAT YOURE PAID TO FUCKING DO. This is the easiest way to justify doing whats required of you, because its simple and layed out for you at your hiring. This company is giving you their money to do this job, and this job has procedures and check-lists for anything that you do, all covered at orientation and training. If you dont like the procedure...fuck off and find a different job. And whats the biggest thing these companies preach? Customer service. Because no customers equals no money and no job for you. I eat a lot of fast food, and I can honestly say that customer service has taken a nose-dive into Shitville. The few times Ive gone into a fast-food joint lately and recieved decent customer service was like finding a $20 bill in my jacket pocket at the start of winter. It made my day. So heres a tutorial, a guide from a guy with experience, on how things are actually supposed to be in your store, because youre a teenage punk and noones set you straight yet. Appearance: You have a uniform. Keep it clean and unwrinkled. Keep your goddamn hat on straight, your goddamn pants belted up and on your hips(not halfway down your ass), and your goddamn shirt tucked in. If you want to express yourself through fashion, do it on your own time fuckhead. Order Takers: You guys are the first thing that greet us when we walk in or drive-thru. You have the thrill of dealing face-to-face with the worst humanity has to offer you. You also get the thrill of listening to complaints and passing them up to you manager. Girls, youre oggled and hit on by men of all ages, and its a little creepy. Boys, you will eventually get to take some douches order from school, where they will beg you for free shit and mock you later for it. And you also get hit on by men of all ages and its really creepy. When you take an order, a little nice in your voice is all thats needed. To be honest, an over-the-top greeting and prozac smile creep me out a bit, but they sure as hell beat an annoyed Whatchoo want? and a bored face. Speak clearly and dont use slang. Using slang is like hitting yourself in the head with a hammer...the more you do it, the more retarded you become. If someone pulls into the drive-thru and you cant immediately take their order, tell them politely to hold-on. I dont like wondering if i tripped the bell, or if the speaker works. Dont ask me for my order unless youre fully prepared to take my goddamn order, because I HATE repeating myself for no good reason. This if for you drive-thru assholes. If you cant give change and take an order at the same time, then stop fucking trying. You cant multi-task. Theres no shame in working inside your limitations. Do you want to know what I (and most of your customers) think when theres a 30 second pause after we tell you our order and were then asked "What did you want?" again? We think "Gee, it sure is nice that they hire the mentally handicapped to help out around the store, but is the drive-thru the best spot for a retard?" Repeat my order back to me. Hey, I understand that your headset is shitty and I still have my hangover voice on, so by all means, verify that you were able to translate my croakings into something intelligible. Its the first step in ensuring that my order is correct. Itll make me happy(which falls under DOING WHAT YOURE PAID TO FUCKING DO), and it takes you out of the responsibility loop if my order gets messed up down the line.